Company

Safe Recruits Limited

Job Location

Lagos, Nigeria

Application Opens

2025-06-26

Application Closes

2025-07-11

Job Objectives / Job Purpose

We are seeking a detail-oriented and people-focused Client Service Officer to act as the first line of support for our clients (companies and institutions) who rely on our testing platform to make informed hiring decisions. The ideal candidate is professional, patient, and passionate about delivering outstanding service. This role will ensure a seamless experience for clients by managing inquiries, resolving issues promptly, and coordinating with internal teams to support smooth test delivery and client satisfaction.

Job responsibilitiess

Serve as the primary point of contact for client inquiries via phone, email, and chat. Provide timely and accurate responses to product/service questions and troubleshooting requests. Maintain an up-to-date understanding of all testing products, features, and policies. Support clients during the assessment process, including onboarding, account setup, and test scheduling. Work closely with the operations, sales, and tech support teams to resolve client concerns. Track service issues, update CRM records, and follow through to resolution. Generate client feedback reports and participate in service improvement initiatives. Educate clients on best practices for using the testing platform. Escalate complex issues appropriately while keeping the client informed throughout the process.

Experience Required

0-2 years experience in customer/client service, preferably in tech, HR services, or edtech (not compulsory) Experience working in a client-facing role in an HRTech or SaaS company is a plus .

Tenure of Position

permanent

Qualification Required

Bachelor’s Degree or HND in Business Administration, Communications, or Social Sciences

Knowledge and Skills requirement

Proficiency in Microsoft Office

Competences (or Personal Characteristics) Required

Ability to stay calm and professional under pressure Strong written and verbal communication skills Strong organizational and interpersonal skills A genuine desire to help others and solve problems proactively

Annual Salary

₦ 3,000,000

Probation period

6 months

Additional Test Requirement

Yes

Additional Test Subject

Aptitude Test

Status of Listing

Active