Test Only, Job Description

Client Service Officer (Entry Level)

Compulsory CV Submission before application
NO
Company
Safe Recruits Limited
Job Location
Lagos, Nigeria
Application Opens
2025-06-26
Application Closes
2025-07-11
Job Objectives / Job Purpose
We are seeking a detail-oriented and people-focused Client Service Officer to act as the first line of support for our clients (companies and institutions) who rely on our testing platform to make informed hiring decisions. The ideal candidate is professional, patient, and passionate about delivering outstanding service. This role will ensure a seamless experience for clients by managing inquiries, resolving issues promptly, and coordinating with internal teams to support smooth test delivery and client satisfaction.
Job responsibilitiess
Serve as the primary point of contact for client inquiries via phone, email, and chat. Provide timely and accurate responses to product/service questions and troubleshooting requests. Maintain an up-to-date understanding of all testing products, features, and policies. Support clients during the assessment process, including onboarding, account setup, and test scheduling. Work closely with the operations, sales, and tech support teams to resolve client concerns. Track service issues, update CRM records, and follow through to resolution. Generate client feedback reports and participate in service improvement initiatives. Educate clients on best practices for using the testing platform. Escalate complex issues appropriately while keeping the client informed throughout the process.
Experience Required
0-2 years experience in customer/client service, preferably in tech, HR services, or edtech (not compulsory) Experience working in a client-facing role in an HRTech or SaaS company is a plus .
Tenure of Position
permanent
Qualification Required
Bachelor’s Degree or HND in Business Administration, Communications, or Social Sciences
Knowledge and Skills requirement
Proficiency in Microsoft Office
Competences (or Personal Characteristics) Required
Ability to stay calm and professional under pressure Strong written and verbal communication skills Strong organizational and interpersonal skills A genuine desire to help others and solve problems proactively
Annual Salary
₦ 3,000,000
Probation period
6 months
Additional Test Requirement
Yes
Additional Test Subject
Aptitude Test
Status of Listing
Active